FAQ

1. Product information

 

Q: What are the main features of Switle body bathing machine?

A: It’s portable and designed for lying-down bathing, ideal for disabled or elderly users. It has three separate tanks (clean water, sewage, bath liquid), a soap-free amino acid bath liquid for gentle cleansing, ergonomic sponge heads, a silicone hair-washing head, and a graphene handle for instant 38-42°C temperature control. One tank can support two full-body washes.

 

Q: Is the bath liquid suitable for sensitive skin?

A: Yes. The Japanese-made bath liquid is soap-free, formulated with amino acids, which is hypoallergenic and moisturizing, perfect for fragile elderly skin.

 

2. Orders and Prices

 

Q: What’s the minimum order quantity (MOQ)?

A: The MOQ is [50] units. Larger orders may enjoy volume discounts.

 

Q: How can I get a quotation?

A: Please provide your order quantity, destination port, and any customization requests. We’ll send you a detailed quote within 24 hours.

 

3. Transportation and delivery

Q: What’s the delivery time?

A: For standard orders, it takes [45] days after order confirmation and payment. Delivery time may vary based on destination and shipping method.

 

Q: Which shipping methods do you offer?

A: We support sea freight (cost-effective for large volumes), air freight (faster but pricier), and express delivery (door-to-door service).

 

4. Certification and Compliance

 

Q: Does the product have international certifications?

A: Yes.

 

Q: Are there any import restrictions in different countries?

A: Import regulations vary by country. We recommend checking local customs policies regarding medical or personal care devices. Our team can assist with necessary documentation.

 

5. After-sales service

 

Q: What after-sales support do you provide?

A: We offer a [1]-year warranty, free technical support, and spare parts supply. Our team responds to inquiries within 48 hours.

 

Q: How do I handle product malfunctions?

A: Contact our after-sales team with detailed issues. We’ll provide troubleshooting guidance or arrange repairs/replacements as needed.

 

6. Cooperation policy

 

Q: Do you offer OEM/ODM services?

A: No.

 

Q: Can I become your distributor?

A: We’re actively seeking distributors worldwide. Please submit your company profile, market plan, and contact information for review.